at Signet

Overview

We are currently seeking an Operations Administrator to join our team based in Peterborough. You will have a customer-first approach when working with both customers and suppliers – of which you’ll be the first point of contact. You will liaise closely with customers, suppliers and the internal sales team to enter orders into the system, raise purchase/production orders where necessary, and follow it through the production process.

The successful applicant will communicate with customers throughout, keeping them up-to-date and in the loop. Following despatch, you will track the delivery, resolve any transit issues, and check in with the customer once delivered to ensure everything is as expected. This is an important position that will both be extremely customer centric whilst having the ability to efficiently process orders, ensure that all orders based on projects are going to plan and time. As the business are high value low volume it’s essential that the candidate is extremely attentive to detail.

• Monitoring inbound shipments and advising the team of daily arrivals
• New Business Partners on SAP
• New item codes/description/artwork on SAP
• Update BP data as and when information changes
• Progressing orders on SAP once approved by Accounts
• Sending proforma invoices/order acknowledgements to customers
• Sending purchase orders to suppliers
• Following up outstanding proforma payments
• Production allocation, planning and prioritising
• SUPCO prep/follow up with customers and suppliers, including updating the Inbound Shipments smart sheet
• Control of stock movements and stock levels
• Book in goods that have shipped from other locations
• Customer correspondence regarding production/delivery updates
• Supplier correspondence regarding production/despatch dates
• Arrange inbound goods from suppliers:
• Checking/approving delivery specifications/packing lists
• Obtaining and assessing freight quotes, and then arranging/monitoring shipments
• Despatch notifications for goods shipped out
• Tracking of outbound shipments, and resolution of any delay
• Customer follow-up service calls
• Customer follow-up to win repeat orders

• Competent with Microsoft Office suite of programs, including Outlook, Work, Excel, Teams
• Excellent organisational & leadership skills
• Customer Centric viewpoint
• Attentive to minor detail
• Quality focused to deliver a fantastic customer experience
• Confident and articulate
• Excellent control of the English language both written and verbal

• Free daily lunch
• Free parking
• Flexible working hours
• Quarterly bonuses based on % profit share

Applicants who meet the application criteria and have the right to live and work in the UK are invited to send their CV and cover letter outlining how your skills and experience align with the job specification to michael.radford@ubteam.com

If you don’t meet the criteria exactly, but still feel you can bring a lot to the table, please do still reach out. If you would like an informal chat about the role, please do not hesitate to contact to arrange a convenient time to call: michael.radford@ubteam.com